Care that feels personal
Aftercare is tailored to the treatment, written in your voice and sent under your clinic’s name.
Client care, considered.
Care that continues
after the visit.
Carelly connects with Timma to coordinate clinic-branded e-mails around each visit. Your team can manage client replies, message settings and outcomes in one clear workspace.
Built for Timma · EN / NO · GDPR-aware
Care, with a system behind it
01Thoughtful follow-up for every treatment
02A working inbox for client replies
03A clearer picture of return visits
01The little things add up
Good client care should not depend on someone remembering every follow-up.
Between a full calendar, treatment notes and the front desk, warm communication can slip. Carelly gives it a steady rhythm without making it feel automated.
A relationship that keeps going
Preparation, birthday greetings, rebooking and win-back messages help your clinic stay in touch at the right moment.
A team that stays in control
Every message type has its own switch, daily pace limits and a sent log your team can filter.
02Simple to start, steady every day
Three steps to more thoughtful follow-up.
We set up Carelly together, then your team chooses what should run for each treatment and message type.
Plan your onboarding- 01
Connect Timma
Carelly reads bookings and services on a daily sync. It never changes appointments. New services appear in the panel automatically.
- 02
Make the messages yours
Edit each treatment’s e-mails with simple formatting and preview exactly how a client will see them in your clinic’s design.
- 03
Switch on what fits
Choose the treatment and message switches. Carelly checks the rules, respects sending limits and keeps a record of each outcome.
03A closer look
Everything your team needs, in one calm workspace.
Explore real Carelly screens for treatment messages, the inbox, reporting and day-to-day control. Select any image to zoom in.
Treatment-by-treatment care
The right note after the right treatment.
Set up to three aftercare e-mails and a rebooking reminder for each treatment. Edit the text, choose the timing and preview the exact message with your clinic’s branding and a booking button.
- New Timma services appear automatically
- The clinic’s name appears as sender
- Plain formatting tools, live preview
Treatment messages
A human inbox
Client replies, ready for your team.
Replies to Carelly e-mails become conversations in the panel. Read and answer in the same thread; Carelly never replies to clients on its own.
Unsubscribe links take effect immediately. Written “stop” requests are flagged for your team, and bounced e-mails are marked failed.
Client conversations
A view of what is working
See the return visits behind the messages.
Follow completed visits and revenue attributed to Carelly e-mails, new and returning clients, repeat intervals, dormant clients and busy periods in a weekday-by-hour heatmap.
Attribution covers the clients and booking values Carelly knows about.
What Carelly brought
More of the workspace
A clear view, from inbox to insight.
Tap any screen to enlarge it.
04Carelly on the go
A useful view, even between rooms.
The panel is designed to work on mobile, so your team can check the day or respond to a client without being tied to the desk.
04 / 01
Your clinic day, at a glance
The daily overview, message log and inbox adapt to a smaller screen.
05Stay in touch, at the right moment
The useful message is the one that arrives when it matters.
Carelly plans e-mails around bookings and client activity, with separate switches and sending rules for each type.
Talk through your clinic’s workflowBefore the visit
Preparation e-mails can share what to expect before an appointment.
On a meaningful date
Optional birthday greetings are sent only when enabled. Birthday details are stored encrypted.
When the calendar has room
A free-slot mailing can reach eligible clients when the coming week has enough open time.
When it may be time to return
Win-back messages go out in measured steps, with daily limits, and stop when a client books again or replies.
06Optional, with your OpenAI key
A helpful assistant for the conversations and questions.
When you enable AI, Carelly can draft replies for your team and prepare daily marketing advice with web sources. Your team reviews and sends every reply.
Reply draftsA starting point in the inbox, always reviewed by a person.
Daily advice with sourcesIdeas informed by current web sources and shaped by your feedback over time.
A clinic FAQ from real questionsTurn useful inbox exchanges into reusable FAQ answers after removing personal details.
AI features are optional. The rest of Carelly works without an OpenAI API key.
Daily advice
Carelly morning summaryFor your clinicDaily
Good morning, team.
- 09:00 · 6 visits booked
- Inbox · 3 unanswered
- Yesterday · 14 e-mails sent
Illustration with sample numbers
07A better start to the day
Your clinic’s morning, in one useful e-mail.
The optional daily summary brings together the schedule and calendar load, the week ahead, yesterday’s e-mails, inbox activity and a few clinic numbers. No client names are included.
- Today’s schedule and calendar load
- The week ahead and yesterday’s activity
- Inbox count and clinic overview
08Careful by design
Control and privacy belong in the everyday workflow.
Carelly is built to help your team stay in control of client communication and the data behind it.
Nothing starts on its own
The bot and message types start switched off. Your team chooses what to enable, treatment by treatment.
A measured sending pace
Set sending hours and daily limits. Each outgoing message is checked against the latest booking, message and unsubscribe rules.
Protected access
Two-factor sign-in with TOTP, temporary IP blocking after repeated failed logins, and an audit log of panel changes.
Privacy-aware messaging
Personal data is encrypted at rest. Unsubscribe links are honoured, and marketing messages respect consent.
Carelly reads Timma data for the integration and does not change appointments. Client data handling and retention are configured as part of onboarding for your clinic.
09Designed around your clinic
A product that can feel like it belongs to you.
Carelly is tailored with each clinic. We can adapt functionality to your workflow, shape the panel’s visual style, match e-mails to your brand and discuss new features that would make a difference to your team.
Tell us what your clinic needs- Clinic-branded e-mail design
- A panel that fits your team
- Functionality shaped around your needs
10A few practical details
Good questions, clear answers.
If you have a question about your clinic’s setup, send it with your request and we’ll take it from there.
Ask us directlyWhat do we need from the clinic?
We need Timma login credentials; Carelly uses this access in read-only mode and never changes bookings. We also need a separate SMTP server and mailbox for marketing e-mails, so they do not affect your main mailbox or its sending reputation; SPF and DKIM must be set up. An OpenAI API key is needed for AI reply drafts and daily advice. Everything else works without the key.
Can you set all of this up for us?
Yes. By agreement, we can arrange Timma access, a separate mail server and mailbox with SPF/DKIM, and an OpenAI API key for your clinic.
Can Carelly be changed to fit our clinic?
Yes. We adapt the product to your needs, both functionally and visually: from the panel and branded e-mail design to features shaped around your workflow.
How much does Carelly cost?
Pricing is on request and depends on your setup and the changes your clinic needs. Tell us a little about your clinic and we’ll discuss the right scope.
Where is client data stored, and how does GDPR fit in?
The information needed for the service is stored in Carelly’s deployment. Personal data is encrypted at rest, access is protected, and e-mail preferences and unsubscribe requests are respected. We review hosting location, retention and processing details with your clinic as part of setup.
Does Carelly replace Timma’s SMS reminders?
No. Carelly adds clinic-branded e-mail communication around the booking and can work alongside Timma’s own SMS reminders. Carelly does not change Timma bookings or reminder settings.
Which languages are available?
The admin panel is available in Norwegian and English. E-mail wording is tailored with your clinic during onboarding.
How long does setup take?
Onboarding is typically short, and we do it together. Timing depends on access, mail setup and how much you want to tailor.
Does AI send replies to clients automatically?
No. AI can suggest a draft, but a member of your team reads and sends every reply. AI features are optional and require your OpenAI API key.
11Let’s talk about your clinic
A calmer way to keep in touch starts with a conversation.
Tell us what you do and what you’d like to improve. We’ll follow up to discuss the right setup for your clinic.
Made to fit, from day one.We’ll talk through the details together — from your booking system to your e-mail design.
Thank you — your request is ready.
We’ve noted your details. We’ll be in touch to talk about your clinic’s setup.